Help with Tracy
For private help, email tracy@schaedler.rocks. For reproducible bugs, accessibility issues, or ideas, open a GitHub issue.
What to include
Tell us your app version, iPhone or iPad model, iOS version, server address, what you expected, and what happened. Mention whether you were offline and whether entries are waiting to sync. Avoid posting work notes, account details, passkeys, or tokens publicly.
Entries waiting to sync
Keep the app installed. Reconnect and open Tracy, then use Settings → Sync now. If your session expired, sign in to the same account. Pending entries stay on the device. Do not delete the app while unsynced work remains.
A sync conflict
Someone changed the same day on the server. Review both versions, then choose the entry to keep. Other days can still sync. No conflict is silently overwritten.
Times or totals look wrong
Check the server time zone, date, overnight checkout, breaks, holidays, and daily target. A first completed span longer than six hours gets a default 30-minute break if none was entered; you can edit it. Statistics update after syncing.
Passkey sign-in
Use the device or password manager containing your passkey. Self-hosted servers need working HTTPS and passkey configuration. For account access problems on tracy.malaber.de, contact support; for another server, contact its operator.
Account and data requests
In the iOS app, use Settings → Account → Delete account to permanently delete your server account and its work records. Sync pending entries first. For a copy of your data or to request account deletion on tracy.malaber.de, email tracy@schaedler.rocks from your account email. We verify ownership before acting. Self-hosted users should contact their server operator. Deleting the app alone does not delete server records. See privacy details.